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Director, Cloud Operations


The Director, Cloud Operations is responsible for leading a team of Cloud Engineers in providing cloud service development, implementation, operations, and advanced troubleshooting of the overall health of the Messagepoint Platform.

The Director, Cloud Ops will implement and execute infrastructure, security, application deployment, and IT operational practices. This will include scaling, metrics, and running day-to-day operations of production and non-production infrastructure for a cloud based service as well as on premise installs. The candidate will apply their past experience with all aspects of technical operations to develop an innovative approach to simplify and streamline processes to increase system scalability and reliability, improve efficiency, and minimize errors. You’ll work closely with the Development and QA teams to provide continuous improvement of existing features and rollout of new services, ensuring high availability of our platform. The candidate must enjoy working in a fast-paced, collaborative, growth-oriented environment. The team operates in a “Tech Operations” mode working closely with development to deliver solutions to market. If you possess a "can do" attitude, are driven by research, problem solving, and thrive on challenges, we want to speak with you!


  • Manage and operate services running in the Cloud; Provide experience-based guidance and implementation of Cloud Computing solutions, tools, architecture and approaches.
  • Optimize the On-Demand infrastructure by recommending and performing upgrades, monitoring performance and auditing system tasks.
  • Take ownership of the team and be responsible and accountable
  • Develop scripts to automate deployment and configuration changes using modern technologies.
  • Participate in multiple Agile Scrum teams, interacting with other team members including Development, Quality Assurance, Consulting and Product Management.
  • Perform advanced troubleshooting and monitoring of service systems to ensure adequate SLA, capacity management and expansion requirements.
  • Test and validate solutions in staging environments.

Qualifications and Skills

  • The candidate must possess a BA/BS degree or equivalent (Computer Science or related field).
  • Experience with Virtualization, Storage and Server platforms is required along with relevant practical work experience in designing, building, and/or operating cloud environments.
  • A thorough understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery is required.
  • At least 5 years of systems/web operations experience, holistic understanding of the Internet and hosting from the network layer up through the application layer; experience in a 24x7 hosting environment.
  • Ideal candidate will have extensive hands-on experience with Amazon AWS with a minimum of 3 years’ experience as a contributing member of a systems/web engineering/operations team.
  • Advanced experience with AWS
  • Puppet, Chef or similar automation tools
  • Cloud Administration and Operations
  • Cloud Security and Cloud Disaster Recovery
  • Experience with web services, virtualization, cloud concepts
  • Experience with Unix Scripting
  • Working knowledge of DBMS technologies
  • Proficient with Unix, Linux and Windows Operating Systems
  • Excellent communication and documenting skills

We thank you for your interest but only those who qualify for an interview will be contacted.

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