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Content Writer

About Us:

Messagepoint Inc. is a leader in developing and delivering innovative software and services within the Customer Communications Management market. Our Messagepoint solution is the 2016 SIIA CODiE winner for the Best Multichannel Publishing Platform. Messagepoint helps companies strengthen their customer communications by enabling business users to control the entire messaging lifecycle for all print or digital communications without burdening IT.

Summary

The Content Writer will play a key role in transforming invoices, insurance policies, statements and other types of customer-facing documents into easy-to-read and powerful marketing tools.

Responsibilities:  

Participate in requirements gathering sessions – meet with key stakeholders (comfortable interviewing or facilitating discussions with senior level people in an organization), take thorough notes quickly, summarize findings into a report for the client
Analyze and understand complex information – we work across various industries and often need to understand complex products and industry regulations and jargon
Rewrite information in plain language to ensure end customer can easily understand it
Interact daily with a project team (Senior consultants, designers, project managers) to ensure the end-product meets objectives
Liaise with the client throughout the project – work through project issues, clarify your understanding of the content, manage revision cycles, etc.
Present findings and recommendations to clients (again, typically to very senior executives in an organization) through both a written report and oral presentation

Qualifications and Skills:

  • You must have exceptionally strong oral and written communication skills, and be passionate about transforming customer communications.
  • University Degree (BA) in English, Journalism, Marketing, or Professional Writing
  • Masters Degree in Professional Writing preferred
  • Must be highly-skilled in Plain language writing, and also in the following areas;
    • Making presentations
    • Problem solving/logical thinking
    • Synthesizing information concisely
    • Understanding and applying the principles of information design
    • Marketing communications
  • Information Design experience preferred
  • Extremely detail oriented
  • Highly analytical
  • Flexible and adaptable
  • Able to multi-task take initiative
  • Able to take constructive criticism/edits
  • A good listener and keen to learn
  • Able to thrive in a team environment

We’re looking forward to hearing from you!

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